Privacy Policy

At Conpanna Living, your privacy is our priority. We are committed to protecting your personal data and being transparent about how we collect, use, and store it. This Privacy Policy explains what information we gather, why we collect it, and how you can manage your preferences.

1. Who We Are

Conpanna Living (“we”, “us”, “our”) is a UK-based interior design and lifestyle brand specialising in luxury furniture, home décor, and bespoke design services. We operate this website (www.conpannaliving.com) and are the data controller for the purposes of the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect information in the following ways:

Personal Information: Name, billing and shipping address, email, and phone number when you place an order or subscribe to our updates.
Payment Information: Payment card details are securely processed by our payment partners (we do not store full card details).
Account Information: If you create an account, we store login credentials and order history to make future purchases easier.
Browsing Data: Pages visited, time spent, and actions taken — collected through cookies and analytics tools to improve user experience.
Marketing Preferences: Your subscription settings and interactions with our emails or advertisements.

3. How We Use Your Data

Your personal data helps us provide an exceptional and seamless shopping experience. We use it to:

Process and fulfil your orders
Send order confirmations and delivery updates
Provide customer service and respond to enquiries
Personalise product recommendations and offers
Send marketing communications (only if you’ve opted in)
Improve our website, services, and user experience
Comply with legal obligations such as tax and record keeping

4. Legal Basis for Processing

We only process your data when legally allowed to do so, including:

Contractual necessity – to fulfil your purchase or service request
Legitimate interests – to improve our website and customer experience
Consent – for marketing emails and cookies
Legal obligation – for tax and regulatory compliance

5. Cookies & Analytics

We use cookies to enhance site functionality and track performance. Cookies help remember your preferences, analyse visitor behaviour, and provide tailored experiences. You can manage or disable cookies through your browser settings. We also use Google Analytics to understand how visitors use our site — all data collected is anonymised.

6. Data Retention

We keep your personal data only as long as necessary for the purpose it was collected. Order information is retained for up to 7 years for accounting and legal compliance.

7. Sharing Your Information

We never sell your data. We only share it with trusted partners where necessary:

Payment processors (e.g. Shopify Payments, PayPal, Klarna)
Shipping and logistics providers
Professional service providers (accountants, IT, or marketing support)
Legal authorities when required by law

All partners are GDPR-compliant and handle your data securely.

8. Your Rights

Under GDPR, you have the following rights:

Access your personal data
Request correction or deletion of your data
Withdraw consent for marketing at any time
Object to or restrict data processing
Request data portability

To exercise your rights, please contact us at carina@conpannaliving.com.

9. Data Security

We use SSL encryption, secure hosting, and limited access controls to protect your personal information. While no online service is completely risk-free, we continually review our security measures to safeguard your data.

10. Email Marketing

With your consent, we may send newsletters and updates about collections, promotions, and design inspiration. You can unsubscribe at any time using the link in the email or by contacting us directly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law or our business practices. Updates will be published on this page with the revised date shown below.

12. Contact

If you have any questions about this policy or how we handle your data, please contact:

Conpanna Living
Email: carina@conpannaliving.com
Website: www.conpannaliving.com

Last updated: October 2025