Help & FAQs

Everything you might want to know about shopping, sourcing, bespoke and design with Conpanna Living. Can't find your answer? Get in touch — we'd love to help.

About Conpanna

What is Conpanna?

Conpanna Living is a luxury interiors brand and design studio. We bring together a curated collection of contemporary furniture, designer lighting, mirrors and décor; a global sourcing and bespoke service for the pieces you can't find anywhere else; and full interior design — from a single room to a whole home or development. It began in our founder Carina's own home, and a designer's eye runs through everything we do.

What makes Conpanna different?

We're an interiors store with a designer's eye and a designer's address book. If we don't stock the piece you want, we can usually source it from the world's finest makers — or have it made bespoke, to your exact size, finish and fabric. Luxury, for us, is about access and craftsmanship, not a label on the box.

Do you offer interior design services?

Yes — from styling a single room to whole-home schemes, show homes and developer projects, handling the design, sourcing and FF&E end to end. Book a free discovery call to talk through your project.

Can you source furniture that isn't on your website?

Absolutely — it's one of the things we do best. Send us a link or image of a piece you love and we'll source it through our trade network and price-match it anywhere in mainland UK.

Do you create bespoke furniture?

Yes — share an inspiration image and we'll design it, draw it to scale and have it crafted by master makers in stone, wood, metal or glass, to your specification, delivered duty-paid anywhere in the world. Quotes within 48 hours via our Commission a Piece page.

Do you work with trade and property developers?

Yes — we work with interior designers, trade clients and developers, offering trade access, FF&E schedules, show-home design and turnkey schemes. Get in touch to discuss.

Can I furnish an entire home through Conpanna?

Yes — hand us an empty house or a single room and we'll design it, source every piece, commission the one-offs, and manage delivery and installation.

Where are your products made?

Our collection is sourced from respected makers and design houses around the world, and our bespoke pieces are crafted by skilled global ateliers in stone, wood, metal, glass and timber — chosen for craftsmanship, materials and longevity.

Do you have a showroom or studio?

Yes — a boutique design studio in County Down, Northern Ireland, open by appointment. Contact us to arrange a visit.

Products & Bespoke

Are your products made to order?

Some are. Many curated pieces are stocked and ready to ship; bespoke and certain designer items are made to order especially for you. We always confirm the lead time before you order.

Can I customise colours and fabrics?

Yes — on bespoke and upholstered pieces you choose the finish and fabric. Through our Customer's Own Material (COM) service you can specify from thousands of designer textiles. See our COM & Fabric Houses page.

Do you offer fabric or wood samples?

Yes — we send curated fabric samples and memos from the finest fabric houses, and can provide timber and finish samples for bespoke pieces. Just ask.

Will my furniture require assembly?

It varies by piece. Smaller items may need light assembly; larger furniture is delivered by our two-man service who can position it for you. Requirements are noted on the product page.

Are your products covered by a warranty?

Yes — our pieces carry the maker's warranty against manufacturing faults, and our team will always help put things right.

Delivery

Do you offer free shipping?

Yes — free standard delivery on all orders across UK mainland, with no minimum spend. Larger furniture is sent by a specialist two-man service for a flat £99 (shown at checkout).

How long does delivery take?

In-stock pieces typically arrive within 5–10 working days. Larger and made-to-order furniture take longer, and bespoke commissions are usually 4–6 weeks. We'll always keep you updated.

Can I track my order?

Yes — we send confirmation and tracking where available, and you can always contact us for an update.

Do you deliver worldwide?

Our online collection ships across UK mainland. Our bespoke commissions we deliver worldwide, duty-paid (DDP) — the price you're quoted is the price you pay, with import duties handled.

Do you offer white-glove delivery?

Yes — for larger and statement furniture we offer a specialist two-man service: delivered, positioned in your room, unpacked and packaging removed.

Ordering & Returns

What payment methods do you accept?

All major credit and debit cards, plus Apple Pay, Google Pay, Shop Pay and PayPal through our secure checkout.

Can I cancel or amend my order?

For stocked items, contact us as soon as possible and we'll help. Bespoke and made-to-order pieces go into production especially for you, so changes may not be possible once started — we always confirm before we begin.

Can I return bespoke furniture?

Bespoke, made-to-order and COM-upholstered pieces are created especially for you and are non-returnable unless faulty — but we confirm every detail with you first. Stocked items can be returned within 14 days; see our Returns & Refunds page.

What if my item arrives damaged?

Please inspect your order on arrival and contact us within 48 hours with photographs — we'll arrange a repair, replacement or refund at no cost to you.

Northern Ireland, Highlands & Islands

Do you deliver to Northern Ireland or the Scottish Highlands?

We look after these areas personally rather than through standard checkout — please contact us and we'll arrange delivery directly, often with a white-glove service. Northern Ireland clients are very welcome.

Still have a question?

We'd love to help — contact the studio and we'll get straight back to you.